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hosting problems
 


2017-03-24 at 19:19 #17018   (1)
I've been seeing intermittent performance problems with the forum (i.e. the hosting server at Pair.com), starting yesterday around 10 a.m., eventually clearing up, then recurring today after 5pm, with other databases at Pair also having problems. (Support requests to Pair haven't resulted in terribly helpful or enlightening responses, so far.)


2017-03-25 at 02:47 #17027   (2)
(2017-03-24 at 19:19)Ric Ford wrote:  I've been seeing intermittent performance problems with the forum (i.e. the hosting server at Pair.com), starting yesterday around 10 a.m., eventually clearing up, then recurring today after 5pm, with other databases at Pair also having problems. (Support requests to Pair haven't resulted in terribly helpful or enlightening responses, so far.)
Yes, a MyBB "not found" splash was popping up for a few hours. I was about to go into withdrawal.   ;-)


2017-03-25 at 10:33 #17033   (3)
(2017-03-25 at 02:47)Gene_L wrote:  Yes, a MyBB "not found" splash was popping up for a few hours. I was about to go into withdrawal.   ;-)
That was an unfortunate mistake on my end. I attempted to clone the forum database to a new server, but I could never get the database import to complete, meanwhile having changed the database pointers. Finally saw the problem and switched back to the old database server, which eventually recovered. No response to my trouble ticket with Pair, however, leading to wild speculation about the origin of the problem.

Pair.com support wrote:Status: Waiting for staff response.
Department: Support Requests
History: 2017-03-24 17:43:39 Communication from customer.
2017-03-24 17:28:25 Communication from customer.
2017-03-23 11:42:57 Reply sent to customer.
2017-03-23 10:06:03 Communication from customer.


2017-03-28 at 15:09 #17152   (4)
The database server collapsed again today (around 13:30 EDT). Ironically, I was in email discussion with Pair.com about procedures for moving the hosted database to a more reliable server, after having experienced problems in recent days. I got on the phone with Pair and we did the move on the fly, shutting down the forum during the move to avoid losing any updates that would have been posted to the old database and lost in the transition. The new database is supposed to be on a more reliable/robust server. My thanks go to MacInTouch visitors who reported the problem, and please don't hesitate to let me know if you see any other problems.

(Performance after the switch seems significantly faster, too.)


2017-04-28 at 18:34 #18797   (5)
I've been seeing performance problems again this afternoon with our database server at Pair.com. (The home page and news pages are unaffected.) I've been in touch with Pair, which is aware of the issue.


2017-05-02 at 23:43 #18900   (6)
The Pair.com hosted database has been failing repeatedly tonight, after working fine during the day. Pair's response has been to repeat the same canned response it gave repeatedly in the past, which has obviously not resolved the problem.


2017-05-03 at 00:37 #18902   (7)
We have, yet again, moved our hosted database at Pair.com off a database server that suddenly became dysfunctional to a different database server that's supposed to work better. (This isn't the first time we've been through this, so we'll have to look at other hosting options.)


2017-10-05 at 11:54 #26399   (8)
We've been having problems with our hosting service at Pair.com this morning, taking macintouch.com offline for several periods of time. (Pair support, meanwhile, has been... let's just say... "unhelpful"...).


2017-10-05 at 14:43 #26414   (9)
(2017-10-05 at 11:54)Ric Ford wrote:  We've been having problems with our hosting service at Pair.com...).
Here's a rough log of some of the events:

Pair.com wrote:On Thursday, October 5th, we will be upgrading your server
macintouch.pairserver.com to Apache HTTP Server 2.4. ... We do not
anticipate any problems for most customers. ...
(Posted On: Sep 28, 2017, 11:02 AM Eastern)
9:43 am: Reported website down (access attempts from multiple networks) to Pair.

Pair.com wrote:macintouch.pairserver.com was rebooted at 09:50AM today.
Downtime was less than 10 minutes.
(Posted On: Oct 5, 2017, 9:57 AM Eastern)
10:14 am: Pair responds, suggesting the problem is my ISP. (Uh, no, it's on your end. Like, maybe check your own internal records.)

11:44 am. Listed issues with Pair response and asked them to be forwarded to management.

11:50 am Server down again.

Pair.com wrote:macintouch.pairserver.com was rebooted at 11:45AM today.
Downtime was less than 10 minutes.
(Posted On: Oct 5, 2017, 11:52 AM Eastern)
12:03 pm Trouble ticket redirected to Pair Networks Management

12:46 pm Server down again.

Pair.com wrote:System administrators are currently working to resolve the
recent issues with macintouch.pairserver.com.
Posted On: Oct 5, 2017, 1:11 PM Eastern)
Pair.com wrote:Emergency maintenance is being performed on
macintouch.pairserver.com now to swap physical chassis.
(Posted On: Oct 5, 2017, 2:05 PM Eastern)
Pair.com wrote:Emergency maintenance performed on macintouch.pairserver.com
has concluded. Downtime was less than 2 hours. The issue was
due to unexpected hardware failure, which required a chassis
swap and replacement of the boot drive.
(Posted On: Oct 5, 2017, 4:13 PM Eastern)
4:53 pm MacInTouch visitor reports having access problems multiple times today.

[outages continue]

8:19 pm Friend reports another outage.

9:13 pm Server down again.

9:20 pm Emailed Pair again to report latest outage.

10:08 pm Server functioning at the moment.


2017-12-20 at 16:17 #30427   (10)
Got a message about a hosting outage, though it seems to have come during a convenient time:

Pair.com wrote:[your server] was rebooted at 2:40 AM today.
Downtime was less than 20 minutes.
(Posted On: Dec 19, 2017, 4:26 AM Eastern)


2018-02-07 at 11:17 #33009   (11)
We experienced severe performance problems this morning (before 9:00 EST) with the hosted database that runs the discussions forum. After filing an urgent support request with Pair (the hosting provider), we got a response citing "higher than normal traffic" (presumably someone else's on the shared system), which is supposedly being resolved.


2018-03-08 at 02:27 #34500   (12)
We had a server outage today - an obvious and well-documented one that lasted from 9:50 to 10:16 EST. Support at our hosting provider, Pair.com, claimed not to know anything about it initially, but in a follow-up the next day (with even more specific evidence of the outage) finally acknowledged an internal "network glitch" had blocked inbound traffic for some of its customers.