228300

Frank Piccolo

Hi Ric,

There's a growing thread over at Apple's Discussion boards regarding the new iPad Pro 9.7 rebooting without rhyme or reason. Myself included, one would be in an app, switch to another app and be met with the black screen and Apple logo to then be shunted to the login screen.

Myself, I've experienced it at most 4 times, but from the thread fellow owners have seen this several times. Apple has replaced some units to no avail, and restoring to factory default also bring no resolution.

Perhaps some of your readers also experienced this problem and can add to this post or to the thread whose link is below. Truly hope it is a software issue rather than hardware one.
Thanks for reading.

iPad Pro 9.7 Random Restart

228311

John Smith

I've had the same thing happen to me on my iPhone 5.

Never bothered to figure out why though. It used to happen most often when listening to podcast using the Podcast app from Apple. Switched all podcasts over to Overcast and I haven't had an issue in a while.

Running iOS 8.

228349

CB Cooke

I have had the exact same problem on an iPad 2, randomly rebooting, since it's been updated to iOS 9.3. My guess is it's another software quality control problem with iOS....

Does anyone else find it a bit disconcerting that Apple has removed the iTunes & App Store preferences from Settings and buried them in the App Store app in the latest iOS version?
I sign out after every software update to keep Apple from tracking/viewing/downloading my content. I never buy music from Apple and rarely get new apps. So there's no need for that to be constantly logged in.

228372

Michael Cohen

I don't understand this comment from CB Cooke (post 228349):

"Does anyone else find it a bit disconcerting that Apple has removed the iTunes & App Store preferences from Settings and buried them in the App Store app in the latest iOS version?"

I'm running the latest iOS (9.3.2) and those preferences appear at the top level of Settings, where they have always been.

228395

CB Cooke

I was running 9.3.1. It did not have the iTunes/App Store option. It's now been restored with 9.3.2. Interesting. Thanks for the feedback.

228837

Elena-Beth Kaye

I was running 9.3.1. It did not have the iTunes/App Store option. It's now been restored with 9.3.2. Interesting. Thanks for the feedback.

Nope, I'm still on 9.3.1 and those settings are still in the same place as ever.

228775

Ed S

I wanted to post this for those who own the new iPad Pro (12" or mini) and iPencil.

I support a few academics, and one reported to me that he lost the female-to-female lightning connector. This part is about 1/2" by 1/4" in size. And it is easily lost. But, it is necessary to charge the iPencil.

To get this replacement part, Apple's phone process was trying. I was asked to leave a message with a group that deals with academia. They then emailed the next day, asking what the message was about. Between the span of that time, I was clever to remember my old Apple parts contacts and got the parts (I got quite a few) through their service, which can also be had through the campus's tech depot.

You cannot get this part in an Apple store nor online at the Apple Store. You can try your luck to reach the right people through 1-800-MY APPLE. The part is just under $5 (plus s/h/tax if applicable) and its Apple p/n is (#923-00817).

Now, once you have that part (did you buy more than one? I did), what I would do is connect the f/f lightning "barrel" to the lightning cable end, wrap some tape around where the connector meets the cable end (or if a dedicated cable, put a dot of Krazy glue and make it a permanent iPencil cable... just make sure not to get any on the contacts). Put the spare barrel somewhere you won't lose it.

Rant: But seriously Apple, this part will get lost! Apple sells tips online and at the store for the iPencil, but no connectors. Apple, why not provide two of these to the owner? It's a $100 pencil! And why are these cables so much?? I thought Apple overcharged for RAM, but they sure do make a killing on accessories.

Final tip (pun... pencil tip? sigh): you can get a 29W USB-C power adaptor ($49) used for the MacBook, along with a USB-C to Lightning cable (2M cable is $35) and charge your iPad Pro 2x faster. (Disclaimer: I've done it without issue, but remember that at your own risk ofcourse).

Hope this help MacInTouch community and remember thank Ed!

228818

David Charlap

Ed S wrote:

"... iPencil. ... he lost the female-to-female lightning connector. This part is about 1/2" by 1/4" in size. And it is easily lost. But, it is necessary to charge the iPencil."

I agree with everything you wrote, but you should also remember that you can also charge the Pencil by plugging it directly into the iPad Pro's Lightning connector. It's a bit awkward, but it should charge pretty quickly so you don't need to leave it there for long.

The adapter is only needed if you want to charge it via a USB cable. This is far more convenient but is not the only possible way.

228829

Michael Fryd

Ed S complained about the female to female lightning connector that comes with the Apple Pencil for the iPad Pro. Specifically, the piece is easy to lose, hard to replace, and necessary to charge the Pencil. He suggests using glue to permanently attach the barrel to the pencil.

I believe he is mistaken on two points.

First, the barrel is not necessary for charging the Pencil. Just plug the pencil into your iPad Pro, and it will charge from the iPad. 15 seconds of charging should be enough for 30 minutes of use. Most people will never need to use their barrel.

Second, you should not permanently attach the barrel to the Pencil. The barrel must be removed in order to plug your Pencil into the iPad, and you must plug it in, in order to pair the Pencil to the iPad.

My recommendation is to leave the barrel at home where you won't lose it. Plug the pencil into the iPad when it needs to be charged.

228841

MacInTouch Reader

While I agree it is ridiculous Apple doesn't sell replacement adapters for the Pencil, it is not necessary to charge it. Just plug it into the lightning port of the iPad to charge it. It takes 30 seconds for a half hour of life, plus in about 10 minutes it's full. I find that I lose the cover for the Pencil more often than that adapter. But, fingers crossed, I've still got my original adapter and cover after 7 months. I also use the 29w power adapter to charge iPad Pro and find it worth it but think Apple should have included this with the iPad Pro itself in place of the provided 12w one.

228858

Jeff Berg

Though the cost (10 bucks) gave me a moment's pause, I pulled the trigger on a PencilCozy for Apple Pencil .
(No affiliation, merely a satisfied customer.)

The "Cozys" are small silicone (or simila -- I'm not a materials scientist) widgets. I got the two piece set. One cozy secures the Lightning Connector cap to the pencil, the other ties the double-female Lightning Connector to a charging cable. I opt to keep the charger coupler with the cable located in my office&mdashI use the iPad itself for mobile charging. (I went with white, but there is glow in the dark option for those who find that useful.)

Value is often in solving the problem, not the solution itself, and while I'm slightly bothered by the cost of these two tiny pieces of silicone, they serve the purpose well and provide a neater package than the "epoxy and dental floss" alternative I'd considered. (And as I'm a fully-amortized Prime Member, the ten bucks got the widgets to my door so&hellip)

However, now that I know the double-female adaptor is available from Apple, I might order one for my EDC bag lightning cable, or heat shrink affix it to a dedicated lightning cable as part of my travel kit. Thanks for the due diligence in tracking down that part number!