MacInTouch Reader Reports

Reader Reports: MacBook Pro

Latest Items

May. 30, 2016
May. 31, 2016
Jun. 1, 2016
Jun. 2, 2016
Jun. 3, 2016
Jun. 13, 2016

Individual and Archived Topics


May. 30, 2016

Display/Video Issues

228917

Vic Drummond

Just a comment on my experience with a mid-2012 MacBook Pro Retina that required a motherboard replacement last November.

One day, as it booted, I noticed that the progress bar was not being displayed normally as a smooth progression. Instead it was displaying discrete little boxes in chunks which got about halfway through the boot process and hung. Regardless what I tried the MacBook would not boot.

Of course the Repair Extension Program criteria weren't met because the computer did not display the specific symptoms to meet the program's criteria for a free repair.

So I paid a total cost of $345.48 to get the motherboard replaced for a repair which to me appeared to be video-related. It was likely a graphic processor failure that was exhibited in a different way that didn't meet Apple's specific criteria.


May. 31, 2016

Display/Video Issues

228944

Jo Yoshida

I purchased a late 2011 MacBook Pro in June 2012 just after the mid 2012 models were announced. I went with a previous generation unit because it was the last MacBook Pro that would run Snow Leopard. :p

But that decision was not without some cost, more specifically, my time. I had owned another laptop which was noted for the NVidia GPU manufacturing defect and now it seemed my new purchase was also exhibiting the same symptoms. Within a year I had to get the logic board replaced due to the graphics issue. Then about 14 months later, same thing again. Both repairs were covered under warranty. Then four weeks ago, the MacBook Pro died yet again (3 failures in less than 4 years)

When I took it the Apple store, a technician ran a test suite (which interestingly, was a Carbon app) and of course it detected nothing wrong (except the battery which was dying). I could make it fail by connecting an external monitor, running a Flash-heavy site on Safari, and waiting 20 minutes for the laptop to overheat and freeze; but it would've been futile to suggest anything outside the scope of the standard test procedure. Because he couldn't confirm the GPU failure on a laptop which was no longer under warranty, and the fact that the logic board had been replaced previously with a version that supposedly no longer exhibited the problem, I was told that the repair extension program for the particular GPU assembly would not apply, and that I would have to eat the $310 base cost to have the MacBook Pro repaired.

Apple's position was that there was no way to ascertain that the current hardware glitch was due to the same manufacturing defect. I argued otherwise and showed him some iPhone pics of the frozen screens I had taken that the night before. After consulting with the store manager, the technician was willing to deduct the $100 labor charge from the $310. I came in expecting the repair extension program to cover the repair, so naturally I was a bit miffed to accepted the compromise offer.

When I picked up the laptop, I was relieved to find out that the logic board swap was indeed covered by the repair extension program. Moreover, Apple replaced the battery and two fans, at no cost. In this instance, Apple did the right thing by standing behind their product.

Now if they could only create a Snow Leopard quality OS with the latest security fixes... ;)


Jun. 1, 2016

MagSafe

229002

Stephen Magladry

This weekend, I notice my Magsafe adaptor rocked when I tried to plug it into my MacBook Pro. I cleaned the outer rim on the computer port hoping that would fix the problem. No dice. Upon further inspection, I notice one of the small pins had broken off in its port. While the pin protrudes, it doesn't stick out far enough to grab it with the finest needle nosed pliers. Does anyone have a suggestion how I could retrieve it?

Jun. 2, 2016

MagSafe

229029

Harold Zeh

For Stephen Magladry with the broken off pin from the Magsafe adaptor, you could try using a very powerful magnet - like the ones found inside old spinning hard drive, to coax it out of the port.

229038

Samuel Herschbein

In item 229002 Stephen Magladry said one of the pins broke off his MagSafe connector. The pins push in. I suspect what really happened is that dirt is keeping the pin pushed in.

Use a Q-Tip dipped in isopropyl alcohol to clean both the Mac socket and MagSafe connector. I recommend 99% - if you use the typical 70%, be sure to use enough canned air to evaporate all the water.

Lightly dip the Q-Tip to clean the Mac end. It shouldn't be dripping, because excess will go inside the case, and you won't be able to easily blow it out.

To clean the MagSafe connector on the power adapter, wet the Q-Tip and gently swash it around the pins. While the pins are still wet, use a small tool like a flat toothpick to gently push each pin in. Hopefully, exercising the stuck pin will get it to come back out all the way. Finally, use canned air to blow out and evaporate the liquid.

If the pin is still stuck, try this: Wet the pin with alcohol, then push the pin in and, while it's depressed, blow canned air on it. This may dislodge dirt caught in the pin that the alcohol didn't dissolve.


Jun. 3, 2016

Display/Video Issues

229079

MacInTouch Reader

I received my repaired 2011 MacBook Pro back and Apple outdid themselves. Not only did they replace the motherboard at year 5.5 but they also replaced the battery, the long-failed DVD drive, and the MagSafe adapter (it was working fine but they reported burnt pins / bent pins / short circuit.

All in all, an amazing level of service on a machine that is far past its useful lifecycle. Thanks to whomever moved forward on the class-action lawsuit!


Jun. 13, 2016

Experiences

229500

Dave Goldstein

I have a 2015 MacBook Pro - it was using 60-90% cpu on a kernel task but I couldn't tell what was using that much CPU. I pretty much uninstalled everything and out of desperation unplugged the HDMI port I was using for my TV. CPU went back to 10% or so instantly. Tried different HDMI cables also.
I did the usual resets but no luck.

Must be a bad HDMI port, I have had multiple repairs done to the computer (USB ports).

229533

Rob Meidal

I have been experiencing similar issues with my 2.8Ghz MacBookPro11,5. I have discovered it's not the which is not the display port or the HDMI port. My CPU usage goes through the roof and the fans spin when the Mac switches to discrete graphics (which it does when plugging into an external monitor). My machine behaves "normal" as long as I keep the MacBook disconnected from an external monitor.

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